Who We Are

When we refer to 'we’ (or 'our’ or 'us’), this means ARC Athlete Recovery, a brand based in the European Union. 

Privacy Notice Overview

This Privacy Notice outlines how and why we, as the Data Controller, collect, store, and process personal data. 'Personal data' refers to any information relating to an identified or identifiable natural person. This includes identifiers such as name, identification number, location data, online identifier, or other factors specific to a natural person’s identity. We are committed to processing your personal data fairly, lawfully, and transparently. In line with EU data protection regulations, we only collect and use your personal data for the following purposes:

- Provide and improve our services

- Make marketing more relevant

- Comply with legal responsibilities

If you have any questions beyond this notice, feel free to contact us.

Categories of Personal Data We Collect

We may collect the following categories of personal data:

- Identifying and Demographic Information: Full name, date of birth, email address, and phone number

- Billing Information: Payment preferences, address, and bank account details

- Communications: Records of interactions (e.g., direct messages, emails, phone conversations)

- User Feedback: Optional feedback provided through our services

Website and Technical Data

When you visit our website, we collect:

- Usage Data: Device IP address, pages visited, and time of visit (refer to the 'Analytics' section for more details)

- Cookies: Refer to our Cookies Policy for more details on how cookies work and how to control them

We do not knowingly collect data from anyone under 16, and our services are not intended for minors.

How We Collect Your Data

We collect data in the following ways:

- When you create an account

- When you use our products or services

- When you visit our website

- When you engage with us on social media

- When you subscribe to our newsletters or make purchases through our online checkout

We may also collect data from third parties, including analytics and cookie providers (see the relevant sections for more details).

How We Use Your Data

We collect and process personal data based on legal bases, including:

- Consent: When you provide explicit consent

- Contractual necessity: To perform a contract with you

- Legitimate interests: When it is essential for running our business without overriding your rights and freedoms

- Legal obligations: In cases of fraud detection or government reporting

Purposes for Processing Your Data

We process your personal data for:

- Setting up and managing accounts

- Completing transactions and sending invoices

- Providing customer service

- Investigating fraudulent activities

- Sending marketing updates (with consent)

How We Share Your Data

We may share your data with trusted third parties, including:

- Website hosting providers

- Cloud service providers

- Professional service providers (e.g., lawyers, accountants)

- Marketing and advertising providers

A complete list of our data sub-processors can be found in our Privacy Center. If required by law, we may share your data with government authorities.

Marketing Preferences

We may send you marketing communications if:

- You have consented

- You created an account or made a purchase and did not opt out

- Local laws allow us to do so

You can unsubscribe at any time by following the instructions in our emails or visiting the Privacy Center on our website.

Our Use of Cookies

Our website uses cookies to enhance your browsing experience. You can accept or reject cookies via the cookie banner or by adjusting your browser settings. For more details, see our Cookie Policy.

Our Use of Analytics

We use analytics tools, such as Google Analytics, to improve our website, products, and marketing campaigns. For more details, contact us.

Our Use of Targeted Advertising

We use tools such as Facebook, Google Ads, and TikTok for targeted advertising. For more details or to opt-out, please contact us.

Security of Your Data

We implement technical and organizational measures to protect your data. However, no internet transmission is fully secure, and data sharing is at your own risk. We ensure that any third parties we work with also implement adequate data protection measures.

Data Retention

We retain personal data only for as long as necessary for legal or operational reasons. Once we no longer need your data, we will securely destroy or anonymize it.

Your Rights Under EU Law

You have the following rights under the General Data Protection Regulation (GDPR):

- Access: Request access to the data we hold about you

- Rectification: Correct inaccurate data

- Erasure: Request deletion of your data

- Portability: Transfer your data to another provider

- Restrict Processing: Limit the processing of your data

- Object: Object to data processing based on legitimate interests

- Withdraw Consent: Withdraw consent at any time for data processing based on consent

- Lodge Complaints: File a complaint with your local data protection authority

For more details or to exercise any of these rights, contact us through our website.

Data Transfers Outside the EU

Your personal data may be transferred outside the European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during these transfers. If you would like more information about these safeguards, contact us via our website.

Contact Us

For any privacy-related inquiries, or to exercise your rights, please contact us through our contact page.